For orders, if you are a consumer, you have a trial period of 7 days from the next day the order is delivered.
Within these 7 days you may view and evaluate the item as you would in a shop, unless otherwise stated.
You can only return the item if it is complete and unused, in its original condition and in its original factory packaging. This has everything to do with hygiene.
If the item is damaged, dirty or incomplete due to use, you are responsible for any depreciation of the item and a percentage of your refund will be charged.
Excluded from the right of withdrawal are products that have been created according to specifications of the consumer; that are clearly personal in nature; that cannot be returned due to their nature; that spoil or age quickly; the price of which is linked to fluctuations in the financial market on which Macchina Pioggio has no influence; individual newspapers and magazines; audio and video recordings and computer software of which the consumer has broken the seal.
Sex toys and toys (such as dildos etc.) are excluded from the right of withdrawal if the (seal) packaging of these products has been opened.
Excluded from the right of withdrawal are drugstore products (such as lubricants, etc.) if the (sealing) packaging of these products has been opened.
Please note! The following items cannot be returned if the packaging is no longer sealed, for reasons of hygiene (this is also determined by law):
- Stockings and pantyhose
- Vibrators and Dildos
- Fucking machines
- Condoms, tablets, lubricants and massages and creams
You must indicate within the 7-day trial period that you wish to return your order. After the notification you have 3 days to actually return the order.
You will have to pay the shipping costs for returning the product yourself.
We will refund the full purchase price as soon as possible, but within 30 days at the latest, using the same payment method (as far as technically possible) with which the original purchase was made. For more information please see our terms and conditions.
Please note that you must indicate your intention to return within 7 days of receiving your order.
And you can only return products by using us:
Other returns will not be refunded.
Please indicate on the packaging that it is a return.
Your purchase as a business customer
As a business customer, you are not entitled to a trial period. Please consult the business terms and conditions for the provisions that apply to business customers.